IMG

In many cases, IMG works directly with the hospital or clinic, including those outside our independent Preferred Provider Organization, for investigation or payment of eligible medical expenses.

To file a claim, complete the Claim Form and submit it with original itemized bills. You may be responsible for any deductibles, coinsurance amounts and non-eligible expenses.

The fastest and most convenient way to submit a claim is online through MyIMG. If it is your first time using MyIMG, follow these steps to register:

1. Go to imglobal.com/memberand click “Create an Account”
2. On the next screen, enter your, Plan Number, or Insured/Member ID, and click “Continue”
3. Once the system verifies this information, follow the remaining steps to complete your registration

Once you’ve created a MyIMG account, follow these steps to submit a claim:

1. Log in to the MyIMG portal, click “Claims”
2. In the drop-down menu, click “My Claims”
3. On the next screen, select the plan. Click “Submit New Claim” and follow the prompts to complete your submission

By filing your claim online through the MyIMG portal, you’ll get faster service, a confirmation email after your submission, a tracking number, and you will be able to view updates throughout the claims process. 

Claim Help

• International Medical Group, Travel claims, PO Box 241853, Apple Valley, MN 55124
• +1(317) 655-9798

The iTravel Insured Lite, SE, and LX plans contain travel insurance underwritten by United States Fire Insurance Company. This advertisement contains highlights of the plans developed by International Medical Group, which include travel insurance coverages underwritten by United States Fire Insurance Company, Principal Office located in Morristown, New Jersey, under form series T7000 et al, T210 et al and TP-401 et al, and non-insurance Travel Assistance Services provided by International Medical Group. The terms of insurance coverages in the plans may vary by jurisdiction and not all insurance coverages are available in all jurisdictions. Insurance coverages in these plans are subject to terms, limitations and exclusions including an exclusion for pre-existing medical conditions. In most states, your travel retailer is not a licensed insurance producer/agent, and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions and conditions of the insurance offered or to evaluate the adequacy of your existing insurance coverage. Your travel retailer may be compensated for the purchase of a plan and may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. CA DOI toll free number is 800-927-4357. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact International Medical Group 9200 Keystone Crossing, Indianapolis, IN 46240 USA. +1(317) 655-9796. Insurance@imglobal.com. CA Non-Resident Producer License No. 0F17093. While International Medical Group markets the travel insurance in these plans on behalf of USF, non-insurance components of the plans were added to the plans by International Medical Group, and International Medical Group does not receive compensation from USF for providing the non-insurance components of the plans.